Returns and Exchanges
To ensure food safety, Lucks Food Decorating Company does not accept returns of edible products except in the case of quality defects.
If you have a quality issue, damaged product or mis-shipment, please call 800-806-2595 within 10 days of shipment receipt.
Order and Payment
Lucks serves the food industry including independent retail bakeries, in-store bakeries, retail bakery chains, donut shops, ice cream/yogurt stores, caterers, retail candy stores, food service operators, mass merchandisers, club stores, and restaurants. We sell either direct or through distributors. To become a customer or get set up to order online, simply fill out and submit a customer enrollment form.
All non-licensed products are available around the world. We have distributors in many countries. If there is not a distributor in your area, contact Lucks customer service for more information at 1-800-806-2595 or 253-383-4815. Our full line, including licensed products, are available in the United States and U.S. territories and possessions.
All orders must be shipped to a physical address. We do not ship to PO Boxes.
Orders usually ship the next business day and may take up to 5 business days for delivery. If you need your order sooner, you may expedite it for an additional charge.
• All orders are typically shipped the next business day after you place your order; delivered via FedEx Ground.
• Same day shipping is available for an additional $7.00, for both standard delivery and expedited service.
• Freight is prepaid on ground orders of $75 or more within the continental U.S and most of Canada (excludes distributor and custom sales).
• Orders under $75 are subject to a flat shipping fee of $7.00.
• Orders over 150 lbs. may be shipped by our choice of Common Carrier within five business days of receipt of order. Orders for larger volumes may take longer to process.
• FedEx Next Day, 2nd Day and 3rd Day is available to customers for an additional charge.